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For class, we recently did a study of shopping as it has become more mechanized. We went to Haymarket and compared the wonderful experience to Shopping at Shaws. It was somewhat of a surprise how positive the shopping experience at Haymarket was, compared to shopping at Shaws. At Haymarket, the vendors were very friendly, while at Shaws, they were merely functional. It is interesting that the separation of job functions, and optimization of efficiency in the shopping process has also resulted in shopping being more task oriented in finding and aggregating, vs. negotiation and persuasion.
Check out my songs on the haymarket and shaws experience.